Atlanta -- What’s New in Modern Phone Systems?

New Technologies Usher in a New Era in Phone Systems

Growing companies are forced to face the eventual reality of having to find an efficient way of handling all communications, from company/client communications to interoffice telephony.  To stay competitive in today’s global business environment, many companies are replacing their old phone systems with current technologies.

The century-old telephone system is fantastically simple on the user end: it sends an analog signal over two wires, much like a paper cup on a string. At the phone company's end, technology has progressively improved, with the manual switchboards and bundles of copper wires being replaced with automated digital switching equipment routing calls over fiber optic conduits.  Little has changed for the end-user, however.

Phone Systems Atlanta

Here's why that's a problem:

•Digital phones only support voice-grade audio quality, nothing else. The two copper wires that carry the voice signal must first be converted to an analog signal (that's what a modem does). Internet data services and video conferencing demand far faster data output in a packetized Ethernet environment. Digital and analog phone systems were not designed to support this application.

•Calls are a circuit switched model. Making three-way or conference calls is not supported by the old phone system; both require special equipment or operator intervention.  This makes them expensive and complicated to set up. Further, the old switchboard model does not support modern data packet features for end-users, like caller authentication, call encryption, or advertising presence information such as: free, busy, or unavailable.

•This old technology is based on a pay-per-call billing system. The old phone network was built upon a business model designed to bill users proportionately to the number and length of calls they placed. That works fine in a circuit switched system.  But for a packet-switched data system, when users require 24-hour connectivity and they may connect to hundreds of hosts or open long and sustained data connections, it's more attractive to pay an upfront fixed fee. In the US, Internet service is almost always paid for with a set or unlimited usage fee.

Phone Systems Atlanta is an Atlanta, Georgia based company specializing in designing, implementing and managing phone systems for homes and businesses.  It has been at the forefront of technological innovations.  Chuck Botwin, President of Phone Systems Atlanta and Botwin Communications, was asked about his recent experiences with modern phone systems in one of the largest business districts in Southern USA.  Originally, his companies had focused on computer network cabling, including installation and custom fabrication of cables (on site and common point contact) for voice and data network applications.

Botwin says, “As the public became more aware of advances in technology, the companies to which we were providing cabling services expressed their strong need for modern phone systems.”

“A big part of our cabling service involves determining the exact needs of our clients’ communication networks. In doing so, we discovered that many businesses were not aware of the impressive advancements that have occurred in telecommunications. Clients are amazed at the many features these systems contain, providing cost-effective and efficient solutions for their ever-changing business needs,” continued Botwin.

Businesses today require a telecommunications infrastructure that can deliver numerous features.  Some popular features include auto attendant, voicemail, cordless IP phones, headsets, door phones, access control, call center applications, and home office connectivity to the main office switch.

Some popular brands include Samsung Telecommunications Systems, Northern Telecom Norstar Telephone Systems, and AVAYA Phone Systems (Formerly Lucent/AT&T).

A trend that is especially exciting to business is the move toward VOIP systems. VOIP stands for ‘Voice Over IP’ phone systems. These systems have the ability to plug your IP phone into any broadband internet connection, anywhere in the world, and you are seamlessly connected to the system in your home office. One such system is the Samsung 7000 Series phone system. The Samsung 7000 series is a modern communications platform for business.  From a single location to multiple sites around the world, voice and data networks can be connected seamlessly.

PhoneSystemsAtlanta.com has detailed information about the phone systems offered, along with their features and specifications. The site focuses on educating the public about the technological advancements of modern phone systems.

Panorama Press, a marketing firm in Atlanta, created and maintains this site.

Phone Systems Atlanta is located in Marietta, Georgia 30066, in Cobb County, metropolitan Atlanta.   www.phonesystemsatlanta.com